Shipping policy

Shipping Policy

We aim to process and ship all orders as quickly as possible so you can enjoy your purchase without delay.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • During peak periods or promotional events, processing times may be slightly longer.

Shipping Locations

  • We currently ship Australia-wide.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

Delivery Timeframes

Delivery times are estimates only and begin once your order has been dispatched.

Australia:

  • Standard Shipping: 2–7 business days

  • Express Shipping: 1–3 business days

Tracking

  • Once your order has been dispatched, you will receive a confirmation email with tracking details.

  • Please allow up to 24 hours for tracking information to update.

Delays & Lost Parcels

  • We are not responsible for shipping delays caused by the carrier.

  • If your parcel is delayed or appears lost, please contact the carrier directly using your tracking number. If you need assistance, feel free to reach out to us.

Incorrect Address

  • Please ensure all shipping details are correct at checkout.

  • We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

  • If a parcel is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Authority to Leave

  • By placing an order, you authorise the courier to leave the parcel in a safe place if you are not available at the time of delivery.

  • We are not responsible for lost or stolen parcels once they have been marked as delivered.

Contact Us

For any shipping-related questions, please contact us.